Returns & Exchange

1. Use this Request a Return or Exchange link with the email you used to place your order. You can select your latest order and the item(s) you want to return. If you would like an exchange, please mention this in the comment section. We will review your request as soon as possible.

2. Returns must be sent via Australia Post to the below address:

The Pines, 166R Benelong Road

Geurie, NSW 2818

Please email tracking to hello@pureblondeandco.com.au

3. Once the garment(s) are returned in their original new condition, the garment purchase amount will be returned to your bank account if a refund is requested, or an exchange will be sent to your order address.

Our policy lasts 30 days. If 30 days have passed since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it and be in the original packaging.

Gift cards

To complete your return, we require a receipt or proof of purchase.

 

Any item not in its original condition, damaged, or missing parts for reasons not due to our error.

Any item that is returned more than 90 days after delivery.

Refunds (if applicable): Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.

Late or Missing Refunds (if applicable): If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company—it may take some time before your refund is officially posted. Next, contact your bank, as processing time before a refund is posted can vary. If you have done all this and still have not received your refund, please contact us at hello@pureblondeandco.com.au.

Sale Items (if applicable): Only regular-priced items may be refunded; unfortunately, sale items cannot be refunded.

Exchanges (if applicable): We only replace items if they are defective or damaged. If you need to exchange an item for the same product, send us an email at

 hello@pureblondeandco.com.au and mail your item to:

The Pines, 166R Benelong Road

Geurie, NSW 2818

Gifts: If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and they will be informed about your return.

Shipping: To return your product, mail it to:

The Pines, 166R Benelong Road

Geurie, NSW 2818

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on your location, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, consider using a trackable shipping service or purchasing shipping insurance, as we don’t guarantee that we will receive your returned item.